Contact us on info@calderit.com or call us on 0330 0020 088

Professional Support

to Meet Your Business’ Requirements

A high-functioning IT environment is an integral aspect of modern business. Many businesses would struggle to function (or at least suffer from damaging disruption) in the event of hardware or software failure.

Underpinning your business with professional IT services ensures help is at hand, as and when you need it. Whether that’s basic help with hardware or more comprehensive IT support, security and strategy.

When it comes to your business’ technology, a responsive, professional service is needed. We give you peace of mind by ensuring a robust and reliable infrastructure that’s fit for its intended purpose.

Help Desk
Service

Bronze

Silver

Gold

Platinum
Hardware Support
Limited support incidents per month
Bronze package support customers are allocated 2 support tickets per month.
Unlimited Support Calls
Choose our Silver, Gold, or Platinum support packages for unlimited support calls.
Anti-Virus Monitoring
We’ll keep a watchful eye on your computer systems and network – quickly identifying potential threats or security gaps and acting on them.
Patch Management
Keeping your computer operating systems and software up to date is fundamental to IT security. It also ensures compatibility and access to the latest software features.
CPU, Memory and Storage Monitoring
Ensuring that your computer hardware is up to the task, we will anticipate future upgrade requirements to ensure a smooth operation.
Monthly Management Reports
Keeping you fully informed as to the usage of your IT network thorough monthly reporting can help your business to find potential efficiencies, or the need for greater capacity.
Quarterly onsite review meeting
Through a quarterly review meeting, we’ll assess the suitability and durability of your current IT infrastructure. We’ll listen to your current challenges as well as your future plans. From this information, we will recommend appropriate upgrades or changes, ensuring that your business has an IT system that is well-suited to your current needs, with future capacity for growth too.
Managed Anti-Virus
Minimising the risk of viral attacks by ensuring you have the most up to date, robust defensive framework in place.
Managed Anti-Spam
Minimising the risk of viral attacks by ensuring you have the most up to date, robust defensive framework in place.
Managed WEB Content Filtering
Preventing access to content that may have the potential to cause harm, our web content filtering adds a further level of security to your online operations.
Managed Internal / External Security Checks
Checking your IT setup for vulnerabilities – whether your business hardware is being used inside or outside of the primary office location.
Firewall as a Service
As part of the Platinum Support offering, your office will be protected by a dedicated Next Generation Hardware firewall, backed by Calder IT’s accredited firewall consultants.
Hardware as a Service
Choose the specifications for your desktop computers, monitors and laptops. Calder IT will deliver and commission the new hardware as part of the Platinum Support service agreement.

Calder IT

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