| Hardware Support
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| Limited support incidents per month
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| Bronze package support customers are allocated 2 support tickets per month. |
| Unlimited Support Calls
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| Choose our Silver, Gold, or Platinum support packages for unlimited support calls. |
| Anti-Virus Monitoring
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| We’ll keep a watchful eye on your computer systems and network – quickly identifying potential threats or security gaps and acting on them. |
| Patch Management
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| Keeping your computer operating systems and software up to date is fundamental to IT security. It also ensures compatibility and access to the latest software features. |
| CPU, Memory and Storage Monitoring
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| Ensuring that your computer hardware is up to the task, we will anticipate future upgrade requirements to ensure a smooth operation. |
| Monthly Management Reports
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| Keeping you fully informed as to the usage of your IT network thorough monthly reporting can help your business to find potential efficiencies, or the need for greater capacity. |
| Quarterly onsite review meeting
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| Through a quarterly review meeting, we’ll assess the suitability and durability of your current IT infrastructure. We’ll listen to your current challenges as well as your future plans. From this information, we will recommend appropriate upgrades or changes, ensuring that your business has an IT system that is well-suited to your current needs, with future capacity for growth too. |
| Managed Anti-Virus
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| Minimising the risk of viral attacks by ensuring you have the most up to date, robust defensive framework in place. |
| Managed Anti-Spam
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| Minimising the risk of viral attacks by ensuring you have the most up to date, robust defensive framework in place. |
| Managed WEB Content Filtering
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| Preventing access to content that may have the potential to cause harm, our web content filtering adds a further level of security to your online operations. |
| Managed Internal / External Security Checks
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| Checking your IT setup for vulnerabilities – whether your business hardware is being used inside or outside of the primary office location. |
| Firewall as a Service
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| As part of the Platinum Support offering, your office will be protected by a dedicated Next Generation Hardware firewall, backed by Calder IT’s accredited firewall consultants. |
| Hardware as a Service
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| Choose the specifications for your desktop computers, monitors and laptops. Calder IT will deliver and commission the new hardware as part of the Platinum Support service agreement. |
